Terms and Conditions for a Travel VPN Setup

Last Updated: 25th December 2024

1. Agreement to Terms

By purchasing, downloading, or using the services, you agree to these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree, do not use these products or services.

2. Products

The services provide virtual configurations for VPN setups compatible with various routers and connection scenarios. The service includes:

  • VPN configuration for supported travel and home routers.
  • Support for the duration specified in the purchased plan.
  • Detailed setup instructions and guidance.

Note: Physical routers, cables, or accessories are not included.

3. Refund Policy

You have the right to request a refund within 14 days of purchase under the Consumer Rights Act 2015 if:

  • The service was not provided as described.
  • The product was not delivered in a reasonable time frame (2 working days for Silver and 1 working day for Gold).

Refund requests must be submitted in writing via to [email protected]. Once the refund is approved, any ongoing services will be terminated and the total order amount (where applicable) will be refunded.

4. Service Limitations

The following are not included in the services:

  • Hardware or physical accessories (routers, cables, adapters).
  • Ongoing technical support beyond the included 7 (Silver) or 14 (Gold) days.
  • Guarantee of internet speeds or VPN connection stability, as this depends on external factors like your ISP and network.

5. Usage Guidelines

  • Ensure your home and travel routers are on the list of supported devices.
  • Follow provided setup instructions carefully to avoid disruptions.
  • Your home router must remain powered on and connected to the internet for the VPN to function.

6. FAQs and Support

Click to view the full list of FAQs here.

Corporate and Commercial VPNs:
GL.iNet routers support both corporate and commercial VPNs via Wi-Fi or Ethernet, routing data through your home router before the VPN connection is established.

Travel Router Connectivity:
Settings are saved, so travel routers reconnect automatically after power cycles.

Multiple Devices:
Certain models, like the Beryl AX and Slate AX, support multiple Ethernet connections.

Universal Use:
Travel routers work anywhere with internet access (Wi-Fi or Ethernet).

Tailscale Accounts:
Free Tailscale plans are sufficient for most users. Paid plans are optional.

Connection Security:
Modern encryption protocols used for high-grade security will be used. A kill switch ensures no traffic leaks if the VPN connection drops.

Fallback Options:
The setup prioritises Ethernet and seamlessly falls back to Wi-Fi if needed.

Optimising Speeds:
To achieve faster connections, use higher-speed sources, minimise connected devices, and connect via 5 GHz Wi-Fi (if using Wifi).

7. Liability

I am not liable for:

  • Internet disruptions due to ISP or router malfunctions.
  • VPN detection or blocking by external services.
  • User error in implementing the provided setup.
  • For any issues you may cause for yourself or your company/business/trade/employment, including but not limited to violations of company policies leading to termination or similarities, non-compliance with tax or visa laws in or outside your home country, failure to safeguard customer data, or breaches of data regulations in or out of your country.

8. Contact Us

For any additional questions, please reach out to [email protected].

Or you can send a letter to:

SIMPLY GUAPO SERVICES LIMITED
128 City Road
London
EC1V 2NX
UNITED KINGDOM

Thank you for choosing the services!