At tipsylewis.com, I aim to deliver high-quality virtual services that meet your expectations. If you are not completely satisfied with a service you have purchased, you have the right to request a refund under the terms outlined in this policy, in line with the Goods and Services Act.

Eligibility for Refunds

You are eligible for a refund if:

1. You request the refund within 14 days of purchase.
2. The service has not been fully delivered or completed.
3. If the service has begun, you may be eligible for a partial refund based on the portion of the service already provided.

Exemptions

Refunds will not be provided in the following circumstances:

• Services that have been fully performed with your prior acknowledgment.
• Subscriptions or recurring services that are beyond the cancellation period as specified in your agreement.
• Instances where the dissatisfaction arises from reasons beyond our control, such as your failure to meet technical requirements or participate as required for the service delivery.

How to Request a Refund

To request a refund, please contact [email protected] within the 14-day period. Provide the following details:

1. Your order or account number.
2. A brief explanation of why you are requesting a refund.
3. Proof of purchase or receipt.

Processing Time

Once your refund request has been approved:

• Refunds will be processed within 14 days of approval.
• For partially completed services, the refund amount will reflect the unused portion of the service.

Faulty or Inadequate Services

If you believe the service was not provided as described, or if it failed to meet reasonable expectations, you may be entitled to a replacement, correction, or partial refund. Please notify us promptly so I can review your case.

Your Rights Under the Goods and Services Act

This policy is designed to align with your statutory rights under the Goods and Services Act and other applicable legislation.

For questions or concerns, please reach out to our team at [email protected].